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Posted: Sunday, September 3, 2017 2:29 PM

OE OVERVIEW:We are looking for a well:rounded Technical Support Engineer to join our growing Site Reliability Engineering team. As a Support Engineer, you will be exposed to all facets of the business and take a proactive role in solving mission critical issues. YouA?ll be working in one of the most collaborative offices in Center City Philly, developing and working with machine learning technology, surrounded by passionate, high:performing individuals. QUALIFICATIONS:The Support Engineer candidate is an intelligent, motivated person that enjoys collaborating with talented co:workers to solve complex problems and make a meaningful impact on a team. The candidate should be: Experienced supporting distributed, cloud:based production systemsA proficient programmer, preferably in one of our primary programming languages: Go, JavaScript, Python, and PHPFamiliar with monitoring and logging solutions. such as: Datadog, ELK stack, AWS CloudWatch, and fortable working with Amazon Web Services (AWS) and understand the different services that AWS offersExperienced supporting Docker/containerization in a production environment is a big plus RESPONSIBILITIES:The Site Reliability team is critical to the successful delivery of SidecarA?s technology services to our customers. Site Reliability serves two primary functions: support of our production systems, and ongoing improvement of delivery practices. As a senior member of the team, youA?ll be actively engaging with stakeholders across the business to ensure satisfaction with our technology services. Respond to alerts and support requests from internal stakeholders.Troubleshoot issues across the entire stack: hardware, software, application, and networkIdentify improvements in SidecarA?s internal monitoring, analytics and troubleshooting tools.Follow and help improve Sidecars standards for design, coding, testing, and documentationCollaborate with stakeholders across the business to identify opportunities for improvementCollaborate with other engineers to reduce overall support burden on the team through design and implementation of system improvement projects WHO WE ARE: Sidecar built a technology from the ground up thatA?s dedicated to one mission: Tackle the challenges retailers face in data:driven e:commerce channels. Based on advanced machine learning algorithms and deep data science expertise, our technology digests and analyzes massive, real:time datasets, allowing it to spot trends and continually improve campaigns for Google Shopping, Facebook dynamic ads, and Bing Shopping. These channels are changing every dayA?and have become too complex and competitive to manage manually or with outdated technologies. They require automated, sophisticated, and ever:evolving technology to stay ahead. ThatA?s what Sidecar is all about. WeA?re proud to work with retailers of all sizes and verticals in the U.S. and abroad,including Under Armour, Crate and Barrel, and BoscovA?s, to name a few. As a company, weA?re a group of energetic people who work hard to make a lasting impact in the rapidly evolving world of e:commerce marketing. And our work is paying offA?we are quickly becoming a tech leader and the go:to partner for e:commerce marketing pros. Our open:floor work environment and Slack:enabled team encourages collaboration, creativity, and growth as individuals and as a company. Many of us come from e:commerce, statistical, or start:up backgrounds, but we certainly welcome talent with outside perspective and experience. We believe in regular company social events inspire friendships and strengthen our bond. BENEFITS:Competitive salary, based on experienceHealth and dental coverageA company 401(k) planUnlimited PTO (our policy is simple, respect your team, and take time off when you need it)Flexible scheduleChoose your flavor of device: Mac, Windows, LinuxPre:tax deductions of public transportation costs for your commuteDiscounted gym membershipTeam and social events


• Location: South Jersey

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