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Posted: Thursday, February 8, 2018 1:10 AM

Patient Services Liaison
+ **Job ID** :70466
+ **Job Category:** Clerical/Administrative
+ **Specialty Area:** Clerical/Administrative
+ **Primary Shift:** Day
+ **Work Schedule:** Variable
+ **Penn Medicine Entity:** Clinical Practices of the University of Pennsylvania
+ **Location:** Philadelphia, PA
+ **Address:** 1500 Market Street
+ **Education Required:** High School Diploma/GED
+ **Experience Required:** 1 - 3 Years
+ **Employment Type:** Full-Time Regular
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Position Description** :
Patient Services Liaison - Access Center
The Patient Services Liaison (PSL) is Responsible for coordinating, scheduling and registration, cross scheduling for Primary, Medical, Surgical and Ancillary appointments across the entire UPHS health system. Liaison appointment scheduling includes but is not limited to office visits, ancillary testing, and education throughout UPHS. Liaison scheduling acts as a first point of contact for patients/customers calling into the Penn Health Referral scheduling prompt. Assist patients with navigating the health system for an accurate provider match throughout the entire UPHS health system. Must have the ability to nurture calls by transitioning patient inquiries into a scheduled appointment. Consistently displays superior customer service skills when interacting with patients, caregivers, providers, staff, and all other callers. Provides callers/patients with referrals to physicians and services across the entire health system. Speaks with patients/callers using clear and professional language, and proactively resolves patient concerns/issues. Strictly adheres to Epic and Salesforce guidelines and clinical protocols during all patient interactions. Needs to have a well-rounded understanding of the UPHS Health System. Complete specific training and guideline for superuser program.
**Minimum Requirements** :
High school diploma or GED required; 2 or 4 years college degree preferred. 3-4 years of medical office experience, or 5 or more years of customer service experience, required. Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience. Thorough knowledge of third party insurance coverage guidelines preferred. Must successfully complete/pass EPIC schedgistration training/tests.
**Additional Information** :
Computer knowledge and skills required. Ability to speak English for a business setting. Customer-focused communication skills (verbal/written) required. Critical thinking and multi-tasking skills required. EMR/Salesforce skills preferred. Previous experience as a PSA within Penn Medicine is preferred (at least six months). Medical terminology preferred Managed Care preferred. Ability to schedule across the entire UPHS health system.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine
Live Your Life's Work
EOE/AA, Minority/Female/Disabled/Veteran
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.


• Location: South Jersey

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