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Posted: Saturday, February 3, 2018 10:52 PM

Coordinator, Enterprise Operations Solutions
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# Description
**Your career starts now\\. We re looking for the next generation of health care leaders\\.**
**At AmeriHealth Caritas, we re passionate about helping people get care, stay well and build healthy communities\\. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award\\-winning programs\\. AmeriHealth Caritas is seeking talented, passionate individuals to join our team\\. Together we can build healthier communities\\. If you want to make a difference, we d like to hear from you\\.**
**Headquartered in Philadelphia, AmeriHealth Caritas is a mission\\-driven organization with more than 30 years of experience\\. We deliver comprehensive, outcomes\\-driven care to those who need it most\\. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services\\. Discover more about us at www\\.amerihealthcaritas\\.com\\.**
The Coordinator, Enterprise Operations Solutions reports directly to an Enterprise Operations Solutions Director and works with the Enterprise Operations Solutions Issue Resolution Team \\(EOS\\-IRT\\)\\. The EOS Coordinator is responsible for coordinating activities and providing administrative support required achieving all EOS goals, specifically those impacting claim related issues\\.
**Major Accountabilities:**
+ Coordinates activities supporting the Enterprise Operations Solutions teams, including meeting coordination and preparation, development of materials, and reporting\\.
+ Responsible for triaging all claim intake issues from all sources and escalates issues that remain open more than established threshold\\.
+ Triages and tracks all EOS\\-IRT Email and Voice Mail account inquirie, and reports out on daily priorities\\.
+ Maintains multiple tracking grids related to complex claim payment issues\\.
+ Interacts with cross\\-functional teams and follows up on action items and deliverables\\.
+ Responsible for Plan and Provider follow up via telephone and email\\.
+ Creates and maintains department templates and documentation storage for the EOS\\-IRT team\\.
+ Assists in the development and maintenance of internal and external dashboard reports, presentations, and materials, to include reports for senior leadership and those measuring performance against SLAs\\.
+ Analyzes and trends certain reports to identify outliers and areas of improvement\\.
+ Assists in drafting and/or finalizing formal correspondence to customers\\.
+ Engages, develops and maintains multiple customer relationships, establishes trust and open communications\\. Assists in leading EO\\-IRT and meetings as needed\\. Possible travel required\\.
+ 1 to 3 years of experience in a Coordinator role and a strong background in customer service\\.
+ Bachelor s Degree; will consider equivalent combination of education and experience\\.
+ Previous claims, healthcare, managed care or insurance industry environment preferred\\.
+ Demonstrated ability to coordinate activities across functional areas\\.
+ Sound personal management skills to plan, organize, schedule, and complete own work and work that is coordinated with others\\.
+ Must be proficient in Microsoft Office products\\.
+ Billing and coding experience is a plus\\.
EOE Minorities/Females/Protected Veterans/Disabled


• Location: South Jersey

• Post ID: 53575107 southjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018