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Posted: Monday, February 5, 2018 7:19 AM

**Job Description**
The Digital Consulting service line of IBM Global Business Services (GBS) is seeking to hire a Digital Associate Partner for the electronics / high tech industry (including semiconductor, storage, network equipment, consumer electronics and med device). The Digital Consulting Service line plays a key role in advising clients on their business strategy and leads digital transformation efforts. The Associate Partner is a leadership role with significant go-to-market and delivery responsibilities. The Associate Partner assists in the development of go-to-market strategies and offerings, identifies opportunities, leads sales efforts and delivery of complex transformation engagements. Specifically, this role will support IBM's Digital GBS offerings in post-sale customer support and service transformation. In addition, the role is expected to drive opportunities in digital reinvention, customer experience and design, cognitive and analytics capabilities, smart operations, connected devices and services and data strategy.
Key Roles and Responsibilities include:
+ Assist in developing practice strategy to position IBM as a digital transformation partner with target client companies
+ Assess market and competitive landscape of clients to understand client priorities and identify opportunities for IBM to add value
+ Understand IBM digital transformation offerings and develop thought capital to continuously evolve and enhance the value proposition
+ Establish and maintain trusted relationships with c-suite executives in client organizations
+ Lead pre-sales activities, assessments and the development of solutions
+ Lead and manage multi-disciplinary teams to scope, solution, propose, close and deliver complex engagements
Core Skills & Insights
+ Expert in post-sale customer service and support business processes and transformation, e.g., call-center operations, online support, chat, returns and warranties, order-to-cash, mobile invoicing and payments, customer churn/renewals, depot inventory management, and redesigning overall customer experience.
+ Functional understanding of leading software technologies used in customer service and support, e.g., Nuance, LiveEngage, SFDC Service Cloud, SAP CRM, etc
+ Strong facilitation skills in design thinking and experience design
+ Strong verbal and written executive communication skills
+ Excellent insight and practical knowledge of digital products and service and the overall digital ecosystem
+ Ability to foster relationships and create demand within existing and new accounts
+ Lead successful delivery of consulting engagements
+ Ability to manage multiple, complex sales and delivery engagements simultaneously, oversee large program teams and collaborate cross-functionally
+ Ability to estimate complex program/projects - from a solution, resource needs, and budget perspective
+ Effective communicator with ability to motivate teams (both internal and external) and garner immediate respect and credibility
+ Can easily assimilate into the corporate culture and become an involved member of a high performing team
+ Ability to negotiate, develop winning proposals and track record of consistently exceed aggressive goal
Why IBM?
Apple. Twitter. Box. These are just a few of the global partners working with IBM Global Business Services (GBS); enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. IBM GBS is a team of business, strategy and technology consultants who help clients envision their future as cognitive enterprises, all supported by the industry s most sophisticated talent model. With global reach, outcome-focused methodologies and deep industry expertise, GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
This is your opportunity to join a company where you can make the world work better we are IBMers, and that s what we do. Bottom line? We outthink ordinary. Discover what you can do at IBM.
**Required Technical and Professional Expertise**
+ At least 8 years experience in selling and delivering of complex consulting projects for a Tier 1 consultancy or digital agency in the Strategy, Digital or Analytics practices
+ At least 5 years experience in the consumer electronics and high tech industry (including office products, med devices, PC s, mobile, appliances)
+ At least 8 years experience in designing and helping clients implement medium to large scale transformation of business strategies, organization delivery model, and business processes in business functions key to the consumer electronics industry.
+ At least 3 years of experience with leading digital initiatives in consumer electronics such as Agile Product Development, Systems Thinking, Smarter Manufacturing, Next Generation Supply Chain, Industrial 4.0 Frameworks, Quality Management and Plant/Shop Floor Optimization
+ At least 2 years of signing individual annual sales of $4-6 million
**Preferred Tech and Prof Experience**
+ At least 3 years experience working directly with c-level executives to deliver transformational initiatives with significant corporate-level visibility and performance impact
+ At least 5 years experience in managing program level engagements with multiple work-streams and client stakeholders
+ At least 10 years experience in selling and delivery of complex consulting projects for a Tier 1 consultancy or digital agency in the Strategy, Digital or Analytics practices
**EO Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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• Location: South Jersey

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