Posted: Tuesday, September 12, 2017 10:17 AM
CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job TItle:Account Consultant
The primary responsibility of the Account Consultant is the sales and sales support of complex communication solutions (IP, data, cloud, hosting, voice, etc.). This is accomplished by understanding the customers business needs and strategies, building relationships and long term partnerships with the customer and developing and applying CenturyLink solutions to those needs and strategies. The position is responsible for positioning CenturyLink with the customer and positioning CenturyLink strategic products with the customers.
Primary interface with both internal and external customers this positions requires a complete focus on customer service and perfecting the customer experience.
*Responsible for attainment of revenue objectives and service quality objectives.
*Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall Account Plan.
*Actively engages and coordinates with customers in person and remotely, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan.
*Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to customers.
*Interacts effectively as a team member to support achievement of sales objectives.
*Makes accurate and timely decisions based on customer needs and business requirements.
*Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization.
*Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
*Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLinks products meet their goals.
*Assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between CenturyLink and the customer
*Escalates proactively within interdependent departments to accomplish assigned responsibilities.
*5+ years of experience supporting customers as it pertains to telecommunications products and services.
*Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiatives.
*Experience with all CenturyLink Legacy systems including legacy Qwest Local, National and legacy CenturyTel products, processes including all billing care support.
*Experience and/or technical knowledge in Network ordering, billing and provisioning processes and systems
Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills
*Strong problem:solving skills, especially when dealing with incomplete or conflicting information
*Ability to work independently as well as in a team environment.
*Some support activities requires work to be performed in the evening (network cutovers, voice migrations)
• Location: South Jersey
• Post ID: 44542992 southjersey