Posted: Tuesday, August 29, 2017 5:18 AM
Employment Status:AF : Active : Regular : Full Time
Job Summary 13;
This is a position requiring professional skills and sound judgment. This position is a point of contact for multiple providers to request both complex and non:complex scheduling for oncology patients and day medicine. This position receives a high volume of inquiries from a variety of sources including nurses, physicians, social workers, and most importantly patients and families. The scheduler must maintain the ability to complete multiple tasks simultaneously and work under pressure while maintaining confidentiality and a professional demeanor which consistently provides positive customer service. The position requires cross:check to insure all scheduling and registration activity are correct. The position requires the ability to troubleshoot and resolve issues as they arise by utilizing available resources.
Job Responsibilities 13;
Scheduling Duties: Responsible for scheduling oncology and day medicine patients
:Schedule patients within one day of request
:Creates pre:admission encounter for patients. Sends pre:certification forms to correct provider.
:Explains and educates family about the scheduling process
:Maintain consistent and productive communication with all departments
:Creates BH guarantor accounts and schedules BH appointments
:Checks out patients and makes f/u appointments with other departments
:Calls patients/families on the reschedule list
:Reschedules patients when a providers schedule changes
Managing Scheduling Phone
Responsible for answering all scheduling calls. Must have the ability to handle large volume of calls.
:Answers all incoming calls by the third ring 90 of the time if available
:Checks voice mail messages every four hours and returns calls within one business day
:In a short period of time assess the callers concerns and assist or direct to appropriate resource
:Create and/or update patients record by verifying demographic and insurance information
:Ensure specific registration fields are accurately inputted into registration system, including but not limited to visit notes, referral, authorizations numbers, eligibility review, proper FSC entries for research and standard of care visits.
:Provide any and all other duties necessary to provide efficient, timely services to patients and their families as it relates to the registration and insurance process.
Responsible for monitoring and measuring the accuracy and integrity of data entered into the scheduling/registration system
:Revisits the scheduling process to ensure proper visit types, comments, and reason for visit fields are accurate.
:Revisits registration process when needed to ensure insurance fields are populated with accurate insurance information. 13;
Job Responsibilities (Continued) 13;
Job Responsibilities (Continued) 13;
Required Licenses, Certifications, Registrations 13;
Required Education and Experience 13;
:High School Graduate and/or equivalent GED
:Three to five years of related health care registration preferred
:Knowledge of EPIC scheduling preferred
:Detail oriented with the ability to multitask
:Excellent communication skills (verbal/written)
:Ability to communicate effectively to various customers and colleagues supporting clinical practice
:Strong customer service as well as conflict resolution skills
:Ability to triage phone calls effectively and accurately
:Ability to uphold hospital standards in quality, excellence, integrity, respect, commitment and service 13;
Preferred Education, Experience and Cert/Lic 13;
:College experience preferred
:Previous customer service experience preferred
:Previous scheduling experience preferred 13;
Additional Technical Requirements 13;
:Minimum High School Education.
:IDX capability requ
• Location: South Jersey
• Post ID: 43831453 southjersey