search
Home > South Jersey jobs > South Jersey customer service

Posted: Thursday, September 7, 2017 8:55 AM


Req ID:11702
Shift: Days
Employment Status:AF : Active : Regular : Full Time
Job Summary 13;
The Improvement Analyst demonstrates basic knowledge of the job and requisite skills. Able to perform most technical aspects of a project, although may need some training and guidance. Needs supervision or mentoring on more advanced assignments.
13;
Job Responsibilities 13;

1. Demonstrates basic knowledge of quality improvement methodology and tools
:Applies the CHOP Improvement framework to a process improvement opportunity.
:Understands the phases of problem definition, data analysis to measure performance, methods to assess and document current state, and change management.
:Performs most technical aspects of a project, e.g. Process mapping, data collection, and project planning.
:Assists project team members to develop ideas for change that will result in improvement and the appropriate scale and setting for testing changes.

2. Facilitation: Builds and facilitates improvement teams.

3. Teaching: May assist with formal training on the CHOP Improvement Framework.

4. Patient Safety: Integrates Safe Keeping Behaviors for Error Prevention (SBEP) into ones own work.

5. Accreditation/Regulatory:
Participates in JC mock tracers with mentor.
13;
Job Responsibilities (Continued) 13;
13;
Job Responsibilities (Continued) 13;
13;
Required Licenses, Certifications, Registrations 13;
None 13;
13;
Required Education and Experience 13;
:BA/BS degree.
:Minimum of 3 year of professional experience in a health care setting.
:Knowledge of quality improvement, data collection methods, and analytic methods. 13;
Preferred Education, Experience and Cert/Lic 13;
:Certificate in quality management or patient safety is helpful. (CPHQ, CQM, ASQ certification, Six Sigma, Lean) 13;
Additional Technical Requirements 13;
:Proficiency using Microsoft Word, Excel, PowerPoint and Visio
:Familiarity with Statistical Process Control
:Able to facilitate teams, may need some help with dysfunctional team management.
:Familiar with change management concept and techniques
:Effective verbal and written communications skills
:Customer service skills 13;

Source: https://www.tiptopjob.com/jobs/71829137_job.asp?source=backpage


• Location: South Jersey

• Post ID: 44543132 southjersey
southjersey.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017 backpage.com