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Posted: Friday, September 1, 2017 11:55 PM

Technical Support Desk Representative is an office based role within VitalA?s Support Desk responsible for receipt and ownership of support requests, administration of tickets within service management system and monitoring of field and logistics requirements.Key Responsibilities Include: Receipt of inbound calls and initiation / follow through of outbound calls in a professional manner Ownership of support requests within service management system from creation to closure, including, but not limited to: Creation of support in service management systemReceive and action inbound calls / emailed requests for support Validation of customer entitlementsDispatch of support requestsCommunication with field engineers prior to arrival regarding schedule deails and timely arrivalDocumentation of field engineer arrivalEscalation to Technical Support Center when support request requires advanced technical expertiseFunctional escalations to other Field Services and Managed Services teams as requiredGathering closing information from field engineersDocumentation departure of field engineers and spares, including all information required to meet customer and Vital requirementsResponsible for accurate and timely documentation of service requestsPerform escalations according to defined escalation processPerform other duties as assigned Position Requirements: Applicant must possess a combination of the following skills, education, experience and training. High School degreeInterpersonal skills with the ability to work well with others Ability to be effective working with diverse levels of internal and external customersStrong verbal and written communication skillsOrganizational and problem solving skills1:2 yearsA? experience in a technical / customer support roleA basic understanding of traditional and wireless networking Experience using trouble:ticketing and service management systems requiredAbility to work under pressureKnowledge of Microsoft Office applications with basic skills required in using Microsoft Word and Microsoft Excel is required Knowledge of Microsoft Office applications with basic skills required in using Microsoft Word and Microsoft Excel is required


• Location: pennsauken, South Jersey

• Post ID: 44108487 southjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017