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Posted: Wednesday, February 7, 2018 9:52 PM

The Federal Reserve Bank of Philadelphia is seeking an undergraduate junior or senior or graduate level students majoring in Management Information Systems, Computer Science, Business, IT or Data Analysis for a summer internship in the Information Technology Services - Office Automation Support department.
The successful candidates will demonstrate the knowledge of current Microsoft Windows, Apple Macintosh, and Mobile (Android, iOS) based hardware and software systems.The successful candidates should also have knowledge of application development processes and programing languages (PowerShell, JavaScript, C#/.Net, SQL). Advanced knowledge in modern JavaScript web techniques (JQuery), Microsoft Cognitive Toolkit/Bot Framework, R or Tableau Desktop strongly considered.
Interest or knowledge in the following fields of study is preferred: Computer Science, Artificial Intelligence, IT Business Analysis, Data Analytics, Data Visualization, Management and Information Systems.
There are many projects the intern will be working on which includes:
- Predictive Problem Analysis Utilize Artificial intelligence APIs such as Microsoft Cognitive Toolkit to review problem records and predict when customers are going to have issues before they contact IT support. Use tools like Microsoft Bot Framework to create new methods of interacting with IT internal customers.
- IT Scheduler Web Improvements Utilizing advanced JavaScript and web design techniques, improve the look, feel, and functionality of an internal website used to schedule IT appointments. Looking to modernize internal page s look and feel, refactor and clean up code, optimize for mobile devices, further integrate with Sharepoint 2013, improve calendar and email handling, and more.
- Team metrics and business analysis Analysis of team performance metrics, review of departmental business trends and identification of areas of improvement. Building upon and improving team dashboards using SQL Server 2016/Datazen. Create tableau desktop visualizations of key departmental metrics. Business analysis of departmental book of business review process, allowing departments to see at a glance their IT technology spend and investments and identify opportunities for improvement.
- Process Automation Identification, implementation, or updates to automation of core team processes using C#/.Net, PowerShell, or Sharepoint Nintex Workflow.
- Software Asset Management Analysis and Review Review Software Asset Management records to identify opportunities to reduce redundant software investment, create Tableau Dashboards of software spend, reconcile software installation counts for submittal to vendors, removal of unlicensed or unauthorized software.
- Windows 10 Workstation Replacement Bankwide program to upgrade and replace Windows 7 workstation devices. Helps prepare workstations for deployment, learns enterprise deployment processes, disposes of devices according to enterprise standards, and helps manage customer schedules.
Physical Requirements:
Job activity varies from day to day, which may include long periods of sitting, standing and walking while supporting customers to resolve technical issues.
Ability to lift up to 50 pounds of equipment with assistance from another coworker as needed (infrequent).
Preferred Skills:
Extremely strong teamwork ethic and customer support focus
Desire to creatively pick up new skills quickly, problem solve, recognize issues, prioritize, respond and/or escalate appropriately.
Strong oral and written communication and collaboration skills.
Basic knowledge of business concepts and principles.
Applicants must also be able to provide work authorization to prove their eligibility to work in the United States.
**Organization:** **Federal Reserve Bank of Philadelphia*
**Title:** *Summer Internship for Information Technology Services - Office Automation Support*
**Location:** *PA-Philadelphia*
**Requisition ID:** *253240*
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


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