Posted: Saturday, February 3, 2018 2:53 AM
Employment Status:AF : Active : Regular : Full Time
Job Summary 13;
The Scheduler/Patient Service Rep is responsible for scheduling patients for their assigned department using the appropriate computer system (i.e. IDX, EPIC Op Time), greeting patients and families, collecting and entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services. Answers the telephone for the department and performs administrative duties to maintain the overall function of the department to facilitate efficient and timely services to patients and their families. Verifies insurance with families and instruct them on referral requirements. Collaborates with key department personnel for decisions regarding scheduling issues. May include working with medical records, following HIPPA guidelines.
Job Responsibilities 13;
:Responsible for all initial telephone contact with patients requesting department services. Must handle a large volume of calls and direct them appropriately and efficiently.
:Answers all incoming call by the third ring 90 of the time.
:Answers general information questions regarding procedures and services (e.g. current studies, study specific information, potential patients, contact lists, etc.) and appropriately directs calls within the department and institution.
:In a short period of time, assess the callers concerns and assist or direct to appropriate resource.
:Maintains a working knowledge of current procedures and services and is able to answer questions regarding insurance, registration, and other services.
:Responsible for the scheduling coordination of procedures and other services.
:Schedules and/or coordinates appointments and ancillary testing, as requested by department staff.
:Explains and educates family about the scheduling process.
:Maintains consistent and productive communication with necessary departments; precertification, registration, etc.
:Provides scheduling wrap:up and necessary communication (e.g. itineraries, reminder calls, etc.) for patients scheduled.
:Responsible for pre:visit and registration process for patients.
:Creates and/or updates patient record by verifying demographic, insurance information, or proper study identification in the registration system.
:Ensures specific registration fields are accurately inputted into registration system, including but not limited to visit notes and summaries, referral/authorization numbers, eligibility review, etc.
:Provides any and all other duties necessary to provide efficient, timely services to patients and their families as it relates to the registration and insurance process.
:Responsible for monitoring and measuring the accuracy and integrity of data entered into the registration and scheduling system as well as act as a liaison with other departments to identify quality improvement and training needs.
:Revisits scheduling process to ensure proper visit types, comments, and reason for visit fields are accurate.
:Revisits registration process prior to patient arrival to ensure insurance fields are populated with accurate grant and/or medical insurance information.
Works with Management Staff in identifying trends and opportunities to enhance the pre:visit, registration and scheduling functions for patients/subjects and department staff.
Required Licenses, Certifications, Registrations 13;
Required Education and Experience 13;
Required Education: High School/GED
Required Experience: Previous Customer Service experience
Preferred Education, Experience and Cert/Lic 13;
Preferred Experience: Healthcare, registration, Physician billing, medical records/office experience
Additional Technical Requirements 13;
:Competent computer skills, IDX capability 13;
• Location: South Jersey
• Post ID: 53515542 southjersey