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Posted: Monday, April 3, 2017 11:31 PM

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Description:
Front Desk Clerk/Front Desk Position for hotel.
Opportunity: Guest Service Agent
hotel experience at least 2 years.
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Position Requirements
Immediately greet guest and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish method of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Ensure overall guest satisfaction.
Perform other duties as requested by management.

Experience
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.

Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching
Seeking a qualified individual for a Guest Service Agent position
ââ¬Ã¢ Able to work shift, weekends and public holidays.

Work shifts ( 8AM to 4PM, 4PM to 12AM and 12AM to 8AM)

email your resume at bw39044@hotmail.com
Econo Lodge
301 S Black Horse Pike
Bellmawr NJ 08031
or
Fax resume to 856.931.2992

• Location: New Jersey, South Jersey

• Post ID: 33783386 southjersey
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