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Posted: Wednesday, July 19, 2017 1:13 AM


Req ID:11182
Shift: Days
Employment Status:AP : Active : Regular : Part Time
Job Summary 13;
This position requires professional phone skills, independent thinking and advanced scheduling/registration techniques. The Access Services Specialist will plan, coordinate, schedule and register outpatient appointments and procedures to optimize patient flow for designated area of responsibility. Appointments will be scheduled in an efficient and timely manner by answering telephone calls on the ACD line, screening calls and taking messages. The scheduling duties will involve coordinating and scheduling outpatient appointments as well as procedures (depending on the the scheduling area). Registration duties will involve verifying and updating patient demographics, referring physician and insurance information. Other responsibilities include verifying insurance eligibility as well as providing co:payment/payment requirements.
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Job Responsibilities 13;
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Support and provide superior service via phones, email and faxes as a receiver and caller, while maintaining department quality and production standards.
:95 accuracy rate on all incoming and outgoing calls, emails and faxes
:95 accuracy rate on all registration fields
:Total of 7.0 productive hours as evidenced in the combined total of Average Skill Set Talk Time, Average Wait Time, and Call Work Codes
:Consistently contribute to team goal of answering 90 of incoming calls within 30 seconds
:Takes a minimum of 60 incoming calls per 8 hour shift
:Follows guidelines of schedule adherence

Coordinate and schedule patient appointments according to departments policies and procedures, in a timely and effective manner.
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Demonstrates a solid understanding of appointment templates for 2 divisions
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Understands complexities of division and displays excellent customer service when working with internal customers.
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Consistently offers wait list as an option when appropriate and utilizes wait list to fill appointment slots.

Obtains all necessary appointment information and assures patients are scheduled appropriately for evaluation and/or testing, checking with clinical staff when necessary for guidance.
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Understands and displays competency on Passport, Navinet and Uniter Community Health Systems
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Secures the financial integrity of each account to maximize reimbursement.
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Gathers and updates all patient information and completes a full registration.
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Refers patients to financial counselor if they are self pay or need further financial counseling.

Conducts a structured, focused interview with the patient, referring M.D. or referring PCP to gather information regarding the identified patient.
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Demonstrates solid customer service skills.
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Consistently demonstrates the CHOP values in working with families
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Obtain and document referrals, authorizations and pre:certifications.
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Ensures standard opening and close of call is consistent with department guidelines.

Follows hospital and department procedures and policies.
:Attends mandatory staff meetings.
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Participates and contributes to team projects.
:Works collaboratively with team members to meet team goals. 13;
Job Responsibilities (Continued) 13;
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Job Responsibilities (Continued) 13;
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Required Licenses, Certifications, Registrations 13;
None 13;
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Required Education and Experience 13;
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High school diploma required.
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3 years of related experience required.
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Strong customer service experience required.
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Preferred Education, Experience and Cert/Lic 13;
:Bachelors degree preferred
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Background in medical terminology preferred.
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Medical Insurance background preferred.
:Call Center experience preferred. 13;
Additional Technical Requirements 13;
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Source: https://www.tiptopjob.com/jobs/68911550_job.asp?source=backpage


• Location: South Jersey

• Post ID: 39098643 southjersey
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