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Posted: Monday, September 4, 2017 3:03 AM

Primary function is to be the single point of contact for walk:in customers, fulfilling sales, service and referral needs for a seamless customer experience at our Market Street Branch. Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day:to:day banking transactions. Duties will include operating a teller terminal; cross:selling Bank products; processing customer and Bank transactions; handling large sums of cash and maintaining assigned limits; cash settlement; supervisory responsibilities in support of branch leadership and goals as well as other related functions. Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran/all other Protected Statuses Ensures compliance with all Bank policies and procedures and federal regulatory guidelines, following all compliance related policies, including audit and security procedures. Will ensure all work is completed accurately and follows up with any outstanding customer or operational issues.Provides/ensures superior customer service and proactively resolves all customer issues. Will work with a sense of urgency to meet and exceed customersA? needs and expectations, while taking ownership and accountability of customer issues and complaints.Responsible for sales goals to expand the customer base through consultative sales techniques. Will build relationships and sell consumer credit products with an NMLS license.Reports on teller differences on a daily basis.Performs a variety of customer service transactions as needed.Will assist Universal Supervisor, verify money received or sent for cash shipments as needed. Will open deposit accounts.When needed, will conduct audits, i.e., teller, vault, ATM etc.Will comply with all opening and closing procedures.Demonstrate behaviors consistent with and holds other accountable for behaviors consistent with our Mission/Values. Demonstrates teamwork through flexibility and maintains effective communication with others in the Branch.Continuously looks for ways to contribute to the overall teller team performance.Performs other responsibilities as requested by branch management. DECISION MAKING: The Universal Financial Sales Rep will have some supervisory responsibility as needed. Will assist and support the branch leadership including Business Banker, Branch Manager, Assistant Branch Manager and Universal Supervisor in overall branch operations, service and sales performance. They are responsible for daily/weekly sales goal reporting and metrics. ACCOUNTABILITY: Universal Financial Sales Rep will be accountable to meet monthly sales/service goals. Will be extremely proficient at uncovering needs and using consultative sales to build relationships.Will make proactive customer courtesy calls daily.Self:starter who consistently looks for solutions to meet our customersA? current and long term financial goals.Ability to recognize opportunities to refer alternative solutions such as investments, private banking, mortgages, commercial loans or any other bank partners to help meet/exceed our customersA? needs. Will always set a positive example in all areas of leading the branch team.Ensures a high level of quality customer service at all times. Responsible for creating an exceptional customer experience for each and every customerconducting teller transactions. Ensure compliance with FirstrustA?s policies and procedures.Will always demonstrate a positive demeanor.Meet/exceeds teller referral goals.Understands basic features and benefits of Firstrust retail products and services.Greet each customer enthusiastically and thank each customer for doing business with Firstrust. The Universal must be outgoing and proactive with strong listening and verbal communications skills for extensive telephone work


• Location: South Jersey

• Post ID: 44304437 southjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017